EDIBLES ONLINE CANADA

Yes. If you need recommendations, guidance, or help choosing the right products, our team is here to assist you. You can reach out via live chat or email to speak with someone who can answer your questions, suggest products based on your preferences, and help you place your order with confidence. We’re always happy to help—whether it’s your first order or a bulk purchase.

You can pay securely using Interac e-Transfer or Bitcoin (credit and debit cards are not accepted). For Interac e-Transfers, please allow a few hours for payment processing. Once your payment is confirmed, you’ll receive an “Order in Process” email. Your order confirmation and tracking number are typically sent the following morning once your order is prepared for shipment.

We deliver across Canada with no regional restrictions. Orders placed the day before are processed each morning and shipped via Canada Post Xpress Post. Delivery typically takes 2–3 business days, depending on your location. Customers in British Columbia or Alberta often receive their orders slightly faster than those in Ontario or Quebec.

Yes. We offer coupon codes available to all customers, which you can find on our Coupons page. We also run regular deals and promotions, so we recommend subscribing to our newsletter or checking our Sale page for the latest offers. In addition, we provide free Canada Post Xpress Post shipping on orders over $99, anywhere in Canada.

Yes. Eden Goods offers a Reward Points program that gives you the equivalent of 2% cash back on eligible purchases. Every time you place an order, you earn points that can be redeemed on future purchases. At checkout, simply enter your points in the “Reward points” field on the cart page to instantly reduce your order total.

You can also earn additional points by referring friends. Through our Refer-a-Friend program, both you and your friend typically receive $20 in reward points once they place their first qualifying order. It’s an easy way to save more while sharing Eden Goods with people you trust.

Yes — absolutely. If you need to cancel or edit your order before payment has been processed, simply email us with your order number and we’ll take care of it. If your order has already been paid, we can still cancel it and issue a refund, as long as the request is made before the order is processed and shipped.

Once your order has been processed and a tracking number has been issued, we’re no longer able to cancel or modify it. Returns are accepted in cases of product defects, damage, or issues related to quality. If there’s a problem with your order, contact our support team as soon as possible and we’ll work with you to find a fair solution.

Your satisfaction matters to us. If there’s an issue such as a defective product, damage during shipping, or a missing item, we’ll work with you to make it right. Depending on the situation, this may include a replacement product, store credit, or a refund for the item’s value. In some cases, we may ask for the product to be returned before issuing a replacement or refund.

As a general rule, we recommend that first-time customers start with smaller quantities or a variety of products. This allows you to explore different options and find what works best for you before placing larger orders. Once you know what you like, buying in bulk becomes easier and more cost-effective—without any guesswork.

Yes — absolutely. All orders are shipped in secure, discreet packaging with no indication of what’s inside. Individual products are sealed to prevent odours, and orders are often double-packaged using a tear-proof mailer to protect the parcel during transit. From checkout to delivery, your privacy and product safety are fully respected.

Tracking can sometimes lag if the package hasn’t been scanned yet by Canada Post. Delivery timelines are ultimately managed by the postal service. If your parcel hasn’t arrived after a few days past the expected delivery, contact us — we can start a trace with Canada Post to help locate it.